Communications

1. Our Commitment

We communicate honestly, clearly, and responsively — no jargon, no disappearing acts.

2. Primary Channel

Email is our primary communication channel: info@usinsighthub.com. Please use email for briefs, feedback, approvals, and questions.

3. Response Times

• We aim to respond within 24 hours on business days (Mon–Fri).
• Weekend messages are answered on the next business day.
• For urgent matters, include “Urgent” in the subject line.

4. Working Hours

Monday–Friday. Calls and meetings are by appointment across time zones.

5. What We Need From You

To keep projects running smoothly, we ask you to:

• Respond in a timely manner
• Provide needed materials upfront
• Designate one point of contact
• Consolidate feedback in one message.

6. Project Updates

We keep you informed through:

• Regular email updates
• Clear reports (e.g., completed placements with live links)
• Honest flagging of issues along with proposed solutions.

7. Calls and Meetings

• Virtual, by appointment
• Share agenda in advance
• Written summary follows important discussions.

8. Escalation

If you are dissatisfied with any aspect of our work:

• Email info@usinsighthub.com with the subject “Escalation: [topic]”.
• Your concern will be reviewed at owner level.
• A resolution will be proposed within 2 business days.

9. Language

English is used for all communication, reports, and deliverables.

10. Changes

This policy may be refined as we grow; updates will be posted here.